Team Building

by Kathy Falkenhagen, RN, BSN, MS 

Course Description

  1. Need for teams Group vs. team.
  2. Resistance to team building.
  3. Ground rules for teams.
  4. Five key components of self-managed teams.
  5. Teams as a total quality management tool.
  6. Characteristics of effective and ineffective teams.
  7. Strategies to resolve team conflict.
  8. Team roles and responsibilities.
  9. Team decision making.
  10. Building team spirit.
  11. Difficult team members.
  12. Manager’s role in successful team building.

Customer Comments


“Excellent learning tool!”

– E.M.H., LCSW, AL