Course Outline
Introduces a new form of conflict management that is shorter, more hopeful, and more cost-effective than traditional methods – essential reading for mediators, lawyers, jury experts, and managers.
Benjamin Franklin said: “Every problem is an opportunity in disguise.” In the new and highly successful approach of solution-focused (SF) conflict management described in this book the focus is on discovering these opportunities to find the “win-win” scenario. The key lies in asking eliciting questions about goals, exceptions, and competences and in motivating clients to change.
SF conflict management differs from traditional methods and can easily be combined with them. Meetings become more positive and shorter, ensuring that solution-focused conflict management is also cost-effective.
Essential reading for all those who manage conflicts, this book provides a detailed description of the SF model, its theoretical background, and practical applications in divorce, workplace, family, neighbor, personal injury, and victim-offender conflicts.
About Authors
Fredrike Bannink
After her Master degree at the University of Amsterdam, in 1980 Frederike Bannink specialized as a clinical psychologist, child & youth psychologist specialist level and as a cognitive behavioral therapist.
Fredrike has worked in many institutions in the mental health field from psychiatric hospitals to outpatient clinics. Since 1981 she is owner and director of a private practice in Amsterdam, where she has treated hundreds of clients: adults, children and their families.
From the ’90 she started working in a solution-focused way instead of a problem-focused way: in solution focus the focus is on the preferred future of the clients instead of on their problems. Problem analysis is replaced by goal analysis. She considers clients to be competent to define their goal and finding solutions to reach their preferred future.
Besides working as a psychotherapist, she is a post-graduate trainer in the field of cognitive behavior therapy (CBT), solution-focused brief therapy (SFCBT), solution-focused cognitive behavior therapy (SFCBT), and positive psychology (PP).
She is the author of many international publications on CBT, SFBT, SFCBT and PP.
Fredrike Bannink is the author of books and articles on:
Learning Objectives
After completing this course you’ll be able to:
- Define solution-focused conflict management.
- Describe game theory.
- Discuss quantum mechanics and neuroscience.
- Describe the hope theory.
- Discuss the broaden and build theory.
- Discuss the five propositions of De Shazer.
- State the definition of problems according to Watzlawick et al. (1974)
- Describe microanalysis.
- State the four dimensions in conflict thinking according to DeBono.
- Compare traditional and solution-focused conflict management.
- Discuss hope.
- Discuss the solution-focused question, “What difference would that make?”
- Discuss the solution-focused question, “What is already working in the right direction?”
- Discuss the fourth solution-focused question, “What would be your next step?”
- Describe the three phases of escalation.
- Compare direct and indirect compliments.
- Compare the visitor relationship and complainant relationship
- Discuss the research by Miller et al. (1997) regarding highly effective therapists.
- Describe normalization.
- Discuss selective attention theory.
- Discuss forgiveness.
- Describe consensus building.
- Describe the oxytocin hormone.
- Describe the Session Rating Scale and state the four scaling areas.
- Discuss solution-focused communication questions.
- Compare Problem-Solving Mediation and Solution-Focused Mediation.
- Compare Transformative Mediation and Solution-Focused Mediation.
- Compare Narrative Mediation and Solution-Focused Mediation.
- Discuss the theory of Foa and Foa (1975).
- Discuss the four pathways to impossibility.
- Discuss restorative justice and reconciliation.
Course Contents
- Blood taking and Peacemaking
- Background Issues
- Solution-Focused Interviewing
- Solution-Focused Conflict Management
- Four Basic Solution-Focused Questions
- More Solution-Focused Questions
- Divorce Mediation
- Working Alliance and Motivation to Change
- Neighbor Conflict Mediation
- More Solution-Focused Tools
- Team Mediation
- Client-Directed, Outcome-Informed Conflict Management
- Family Mediation
- Brief Comparison With Other Models
- Personal Injury Mediation
- Failures
- Victim-Offender Mediation