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Supervising Child Protective Services Caseworkers

Course Description

Target Audience: Social workers, counselor, and other mental health professionals.

Course Content Level: Advanced

Number of CE Hours: 6

Type of CE hours: General

Delivery format: Reading based asynchronous distance learning.

Course completion requirements:
How to Obtain Continuing Education Credit
Please follow the steps below to obtain the necessary contact hours of home study continuing
education credit:

1. Read course objectives.
2. Study the course text:

3. The questions for the final examination are attached here. Answer these questions by marking
your Scantron card:
Write your name on every Scantron card in the space provided. Also write the exam title
in the space marked “Subject”.
True/false examination Mark the Scantron card as follows: Use A for true answers, B for
false answers. Disregard C, D and E.
Multiple-choice questions Choose the letter of the correct answer and mark the Scantron
card accordingly.
Marking the Scantron card Use No. 2 pencil only. Make dark marks. Erase completely to
change.
4. Complete the licensure information on the examination sheet.

5. Return the scantron card, examination sheet and student evaluation of the course.
You’ll need 70% correct score on the post-test for successful completion of the course.

6. Retain a copy of the answers for your record.
Homestead Schools, Inc. is solely responsible for the quality and content of this CE
program and for the selection of its instructor/author, and receives no outside financial
support in the preparation, presentation or implementation of its CE activities.
The sponsor has no affiliation with companies whose products or services are mentioned
in this course material; they are mentioned only for their educational and
informational value. The sponsor’s sole source of revenue is the tuition paid by
participants like you in its CE program.

Instructor Credentials: N/A

ACE Provider Approval Statement: Homestead Schools, Inc., 1070, is approved to offer social work continuing education by the Assoiciation of Social Work Boards (ASWB) Approved Continuing Education (ACE) program. Regulatory boards are the final authority on courses for continuing education credit.
ACE provider approval period: 4/2/2023-4/2/2026. Social workers completing this course receive 6 General continuing education credits.

ADA Accomodations: Homestead Schools, Inc. ensures that its facilities accommodate and are accessible according to the standards of the Americans with Disabilities Act.

Cancellation/Refund Policy: Should you need to cancel your order or if you are not satisfied with the quality of our course material, you can return the course (before a certificate is issued) within 90 days and receive a prompt and full refund (less shipping and handling.)

Course last updated: June, 2024

Learning Objectives

  1. Discuss the nature of C.P.S. supervision.
  2. Explain the key tasks, common experiences, and issues involved in making the transition from caseworker to supervisor.
  3. Summarize the main factors, such as team development and worker safety, that build the foundation for effective C.P.S. unit performance.
  4. Assess how supervisors can have a positive impact on staff development and performance.
  5. Describe the impact of supervisory feedback and performance recognition on caseworkers within the C.P.S. unit.
  6. Discuss how supervisors can use information management systems to monitor performance and track data.
  7. Describe the multilayered process of clinical supervision and the supervisor’s role and responsibilities in this process.
  8. Identify strategies that promote recruitment and retention of an experienced and well-trained workforce.
  9. Explain the supervisor’s role as a mid-level manager interacting with both caseworkers and administrators.
  10. Apply methods for promoting a positive work environment through guidance, support and training.

Course Contents

  • PREFACE
  • ACKNOWLEDGMENTS
    1. PURPOSE AND OVERVIEW
    2. THE NATURE OF CHILD PROTECTIVE SERVICES SUPERVISION
      • Building and Maintaining the Foundation for Unit Functioning
      • Developing and Maintaining Individual Staff Capacity
      • Developing an Effective Relationship with Upper Management
      • The Components of Supervisory Effectiveness
      • Supportive Supervisory Practices
    3. MAKING THE TRANSITION FROM CASEWORKER TO SUPERVISOR
      • Issues Related to Making the Transition to Supervisor
      • Critical First Steps
    4. BUILDING THE FOUNDATION FOR EFFECTIVE UNIT PERFORMANCE
      • Creating and Communicating a Vision for the Unit
      • Establishing a Positive Work Climate
      • Creating the Structure for the Successful Operation of the Unit
      • Developing an Effective Work Team
      • Worker Safety
      • Relationships with the Public and the Media
      • Protecting the Agency Against Liability
    5. BUILDING STAFF CAPACITY AND ACHIEVING QUALITY PERFORMANCE
      • Performance Expectations and Standards
      • Stages of Caseworker Development
      • Orientation
      • Methods for Building Staff Capacity
      • Dealing with Performance Problems
      • Dealing with Caseworker Resistance
    6. BUILDING STAFF CAPACITY AND ACHIEVING QUALITY PERFORMANCE
      • Types of Feedback
      • Criteria for Effective Feedback
      • Conditions for Effective Feedback
      • Supervisory Effectiveness in Providing Feedback
      • Recognizing Performance
    7. RESULTS-ORIENTED MANAGEMENT
      • Levels and Purposes for Monitoring
      • Creating Methods to Track Data
      • Creating Systems for Organizing and Tracking Data
      • Monitoring the Qualitative Aspects of Casework Practice
    8. CLINICAL SUPERVISION
      • Group Supervision
      • Individual Supervision
      • Building Self-awareness
      • Case Consultation
    9. RECRUITMENT AND RETENTION
      • Recruiting a Competent Workforce
      • Secondary Trauma, Compassion Fatigue, and Burnout
      • Lack of Job Satisfaction
      • Promoting Staff Retention
    10. MANAGING FROM THE MIDDLE
      • Communicating Policies, Procedures, and Directives Effectively
      • Managing Up to Be Effective on the Job
    1. MANAGING FROM THE MIDDLE
      • Training
      • Stress Management
      • Time Management
      • Conclusion
  • ENDNOTES
  • APPENDIX A—GLOSSARY OF TERMS
  • APPENDIX B—RESOURCE LISTINGS OF SELECTED NATIONAL ORGANIZATIONS CONCERNED WITH CHILD MALTREATMENT
  • APPENDIX C—STATE TOLL-FREE TELEPHONE NUMBERS FOR REPORTING CHILD ABUSE
  • APPENDIX D—AN OVERVIEW OF THE CHILD PROTECTION PROCESS
  • APPENDIX E—THE NATIONAL ASSOCIATION OF SOCIAL WORKERS CODE OF ETHICS
  • APPENDIX F—THE CHILD PROTECTION PYRAMID