• Need for teams Group vs. team 
• Resistance to team building 
• Ground rules for teams 
• Five key components of self-managed teams 
• Teams as a total quality management tool 
• Characteristics of effective and ineffective teams
• Strategies to resolve team conflict 
• Team roles and responsibilities 
• Team decision making 
• Building team spirit 
• Difficult team members 
• Manager’s role in successful team building

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